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Catering Information in plain English
What services do we supply?
- Food and non alcoholic beverages
- Servers, Bartenders and support staff
- Rentals from china to tents etc
- Mobile kitchen
- Generators
- Entertainment form live bands to DJ’s to clowns and Elvis Presley impersonators etc.
- Games and inflatable games
- Photographers
- Flowers and decorations
- Event setups
- Food service consulting
- Graphic designs
- Cooking classes
- Out of town guest supports etc
What we do not supply?
- Hair, makeup, wedding dresses and Tuxedoes etc
Confirmation:
- For customers without a credit account, a 50% non refundable deposit is required. The deposit is in lieu of a signed contract.
- Minimum numbers of guests and menu selections, have to be confirmed 3 business days prior by noon. After this time you may still increase, but not decrease the guest count.
- It is your onus to confirm the numbers, other wise the existing guest count will apply
- You will be charged the minimum number, or how many guests arrive, whatever is greater. It is in your interest to communicate with us.
- For customers with a credit account, a 50% deposit is required for Wednesdays to Saturdays in the month of November and December for Christmas parties, and the week before until after Stampede. A 50% deposit may also be required for events greater than $ 2000.00. A catering order has to be placed by email or fax, and confirmed by phone.
Cancellation:
- If a confirmed job is cancelled less than 36 hours prior for office luncheons etc, the invoice is to be paid in full.
- Large or social events, i.e. weddings, the whole invoice is due, minus services that can be cancelled.
Food criteria:
- Leftover food can not be left with the customer, due to health regulation, as we have to have control for food safety. It is a liability thing. It is your onus that all your guests arrive.
- If your food is delivered to your private residence, all food has to be discarded 3 hours after delivery.
- Remember domestic refrigerators are not designed to cool food trough the danger zone (60C – 4 C centigrade, or 140F – 40F Fahrenheit) fast enough.
- As we may make exceptions with certain food, i.e. cakes, we cannot mix any food, with pathogens, with food supplied by customers.
- Midnight buffets can be ordered from us, or a store near the place of the event. We will pick it up for you at no charge, just to keep it safe. This service only applies if we service your event.
- Buffets, we will never run out with food, however we may run out of an item, if it is more popular than others. We can feed at least 10% more guests than the minimum guarantee.
Beverages:
- We are not licensed by the ALCB, therefore we cannot sell alcoholic beverages. We can serve them, provided it is in your private residence, or if you have a valid special occasion permit. They are available at any Liquor Store.
- Full bar setup can be supplied by us, including pop (Coke products), premium OJ, Cranberry juice, Lemon, Lime, Celery salt, jiggers, disposable glasses, cork screws, etc at a fee. Just ask for your favorites.
What is included in our prices?
- All the food as per menu Most deliveries in town, minimum order value applies in different parts of the city, i.e. Downtown $ 150.00, Shawnessy $ 300.00. Please ask what applies on your location. We delivered from Winnipeg to Vancouver. $ 0.50 for vans and $ 0.35 for cars, plus labour of each staff, plus accommodations if required due to times and locations.
- Loadin and loadout, setup, or delivery to reception, and with served buffets 2 hours of chef service. After the 2 hours, regular labour rate applies. The 2 hours start when you tell us the food to be served.
All our equipment, i.e. chafing dishes, serving utensils and hotel ware (salad bowls, platters etc)
What is not included?
- Extra chefs for plating
- Chefs for action stations
- Severs and Bartenders
- Other support staff required on location
- Real china, glass and silver ware, subcontracted from Table Talk or Affairs Rentals, at cost
- Ice sculptures etc. please refer to the cocktail reception menu.
- Other non food supplies.
- Meetings in your location after the first one
- Event planning Other than food and china catering requirements
- Disbursements, entrance fees, printing, etc
- Entertainment
- S.O.C.A.N fees (Society of composers. Authors and music publishers of Canada), if applicable
- AV supplies, power podium, TV’s, DVD, VCR, etc
- Decorations supplies and labour
- GST and other taxes
Liability:
- The customer is responsible for a save environment for all guests and our staff on location. We cannot be held liable for injuries cause by any action of any subcontractor, or guests.
- Allergies: All forms leaving the office has a box named allergies. It is your responsibility to let us know. We rate allergies 1 getting woozy, to 10 the neck swells up and the guest is dead in 5 min. Any allergies greater than 5, we like to eliminate that food, due to cross contamination at the buffet table (a guests uses the same serving spoon for different dishes etc) as we do our best, we cannot control your guests.
- It is your liability that your guest don’t over consume alcoholic beverages. You have to deal with any offenders. It is also wise, that your guest have a save way home, i.e. accommodations, Taxis, designated drivers etc
- It is your liability, so our staff is not sexually, physically, or otherwise harassed by you or your guests.
- For Special services we are only the agent and not liable for no shows etc.
- China rentals: we are only the agents and not liable for unreasonable breakage, i.e. Greek wedding when everybody breaks the plate. The rental company requires reasonable access to all venues for delivery and pickup of their equipment.
- We are not liable, if we do not have reasonable access to a venue.
- We are not liable for delays due to weather, traffic, accidents, hold up by previous deliveries, etc. We do our best if weather is inclement, to leave our kitchens in due time.
- We are not liable for any cleaning fees, provided we leave the venue in reasonable conditions, at the time we leave.
- As we operate under the health laws of Alberta, our staff will do anything catering related, no walking dogs, changing diapers, cleaning washrooms etc. If a washroom attendant is required, a staff member will be hired for the sole purpose of such jobs.
Special requirements for food:
- We are sensitive to prepare meals for special ethnic groups, i.e. Mormons, Muslims, Jewish guests.
- We take special care for guests with special food requirements for medical reasons i.e. siliacs, Heart patients, diabetics etc
All prices are current when we send the information to you, or what is agreed upon. You may change any food item until 3 business days before. If the item is more costly, a price change may be necessary, i.e. you change Salmon to Shrimps etc. if the substitute price is the same. No price change will occur. Prices may change without any further notice. Special pricing is in effect for parties with less than the minimum 30 guests for buffets etc. We do cater for small dinner parties etc. For events, the price quoted is good for minus 15%. We charge 2% interest for late payments.
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